Effective Date: [22.01.2026]
| This document contains the Terms and Conditions governing |
| all tours and excursions provided by EOS TOURS. |
| By making a booking, you acknowledge that you have read, |
| understood, and agree to be bound by these Terms. |
| Please read this document carefully before booking. |
TABLE OF CONTENTS
These Terms and Conditions (“Terms”) govern the contractual relationship between SPS EOS TOURS LTD, operating under the trade name EOS TOUR (“EOS TOURS”, “Company”, “we”, “us”, “our”), and any person (“Customer”, “you”, “your”) who books or participates in tours, excursions, or related services offered by EOS TOURS.
By making a booking with EOS TOURS, the Customer confirms that they have read, understood, and agree to be bound by these Terms. If booking on behalf of other participants, the Customer confirms they have authority to accept these Terms on their behalf and that all participants are bound by these Terms.
| COMPANY DETAILS |
| Legal Entity: SPS EOS TOURS LTD |
| Trade Name: EOS TOUR |
| Company Registration: HE317514 |
| VAT Number: CY10317514I |
| Tax ID (TIK): 12317514K |
| Tourism License: Valid license held with |
| Deputy Ministry of Tourism (Υφυπουργείο Τουρισμού) |
| Registry No: 1044 |
| Registered Address: |
| 15 Tombs of the Kings Avenue |
| Christofi Complex, Shop 5 |
| 8045 Paphos, Cyprus |
| Email: [email protected] |
| Phone: +357 99 247 900 |
| Website: www.eos-tour.com |
EOS TOURS is licensed by the Deputy Ministry of Tourism of the Republic of Cyprus under the Tourism and Travel Offices and Guides Laws 1995-2022 (Οι περί Γραφείων Τουρισμού και Ταξιδίων και Ξεναγών Νόμοι).
Our services comply with applicable EU and Cyprus legislation, including but not limited to EU Directive 2015/2302 on Package Travel and Linked Travel Arrangements, as transposed into Cyprus law by Law 186(I)/2017.
EOS TOURS maintains a financial guarantee of €15,000 as required by law, held with the Deputy Ministry of Tourism.
In these Terms and Conditions, unless the context otherwise requires:
| Term | Definition |
| Booking | A confirmed reservation for a Tour made by a Customer |
| Booking Confirmation | Written confirmation (email) sent to Customer containing booking details, voucher, and tour information |
| Booking Reference | Unique identifier assigned to each Booking |
| Company | SPS EOS TOURS LTD, operating as EOS TOUR |
| Customer | The person making a Booking and/or participating in a Tour, including all persons on whose behalf the booking is made |
| Direct Booking | Booking made through the Company’s website (eos-tour.com) or directly with the Company |
| Force Majeure | Unavoidable and extraordinary circumstances beyond the control of the party invoking them (see Section 10) |
| Guaranteed Tour | A Tour that will operate regardless of the number of participants booked |
| OTA | Online Travel Agency (e.g., Viator, GetYourGuide) through which Bookings may be made |
| OTA Booking | Booking made through a third-party Online Travel Agency |
| Pick-up Point | Designated location for Customer collection as assigned by the Company |
| Private Tour | Tour booked exclusively for a single Customer or group, not shared with other customers |
| Shared Tour | Tour operated for multiple Customers from different bookings |
| Tour | Any excursion, trip, activity, or service offered by EOS TOURS |
| Tour Start Time | The time when the tour itinerary begins (after all pick-ups completed) |
| Voucher | Document confirming the Booking, to be presented on the tour date |
Bookings can be made through:
a) Direct Booking: via the Company’s website at www.eos-tour.com, by email to [email protected], or by telephone at +357 99 247 900
b) OTA Booking: through authorized Online Travel Agencies including Viator, GetYourGuide, and other partner platforms
For Direct Bookings: A binding contract is formed when the Company sends a Booking Confirmation to the Customer following receipt of full payment or deposit as required.
For OTA Bookings: A binding contract is formed when the OTA platform confirms the booking. The OTA’s terms apply in addition to these Terms. In case of conflict, mandatory provisions of these Terms prevail for matters relating to tour operation.
When booking for multiple participants, the person making the booking:
a) Confirms they have authority to accept these Terms on behalf of all participants
b) Is responsible for communicating all relevant information to other participants
c) Is responsible for ensuring all participants comply with these Terms
d) Accepts liability for all participants’ conduct and any resulting costs
The Customer is responsible for providing accurate information at the time of booking, including:
• Full names of all participants (as per ID/passport)
• Valid contact details (email, phone)
• Accommodation address for pick-up assignment
• Any special requirements, medical conditions, or dietary needs
• Accurate participant count and ages (where applicable)
Incorrect information may result in denial of service without refund.
All prices are displayed in Euros (€) and include VAT where applicable. Prices are as published on the relevant booking platform at the time of booking.
Prices include services as described on the tour product page. Optional extras, gratuities, personal expenses, and items not explicitly listed as included are not covered.
Full payment is required at the time of booking unless otherwise specified. Payment can be made by credit/debit card or other methods as offered on the website.
Bookings are not confirmed until payment is successfully processed.
Payment for OTA bookings is processed by the respective OTA platform according to their payment terms. EOS TOURS does not process payments for OTA bookings directly.
Once a booking is confirmed, the price is fixed except in the following circumstances permitted by EU Directive 2015/2302, Article 10:
a) Changes in transportation costs (including fuel)
b) Changes in taxes, fees, or exchange rates
Price increases are only permitted if notified at least 20 days before tour start. Price increases exceeding 8% of total price entitle the Customer to cancel with full refund.
The Customer is equally entitled to a price reduction if applicable costs decrease.
All transactions are processed in Euros (€). If paying in another currency, the exchange rate applied by the payment provider applies. Any currency conversion fees are the Customer’s responsibility.
Upon successful booking, the Customer will receive a Booking Confirmation email containing:
• Booking reference number
• Tour name, date, and Tour Start Time
• Number of participants
• Price paid
• Voucher (attached or linked)
• Pick-up information or instructions to provide accommodation details
• Link to these Terms and Conditions
The Voucher must be presented (printed or digital) on the tour date. The Voucher contains essential information and serves as proof of booking.
Customers unable to present a valid Voucher may be denied boarding. In such cases, no refund will be provided.
The Customer must verify all details in the Booking Confirmation immediately upon receipt. Any errors must be reported within 24 hours to [email protected].
Failure to report errors promptly may limit options for correction or refund.
| IMPORTANT: TOUR START TIME vs PICK-UP TIME |
| The “Tour Start Time” shown on booking platforms is when the |
| tour itinerary begins — after all passengers have been collected. |
| Your personal PICK-UP TIME may be 45-90 minutes EARLIER than |
| the Tour Start Time, depending on your location. |
| You will receive your exact pick-up time after providing your |
| accommodation details. Please check your confirmation carefully. |
Each tour has a product page describing the tour’s key features, itinerary, inclusions, exclusions, duration, and other relevant information.
The Customer is responsible for reading the complete tour description before booking. Complaints based on matters clearly stated in the tour description cannot be upheld.
Tour descriptions specify what is INCLUDED (covered by the price) and what is NOT INCLUDED (additional cost or Customer’s responsibility).
Typical INCLUSIONS: Transportation, guide services, stated activities, entry fees (where specified).
Typical EXCLUSIONS: Meals (unless stated), gratuities, personal expenses, optional activities, travel insurance, items not explicitly listed.
Published itineraries are indicative. EOS TOURS reserves the right to modify itineraries due to:
• Weather or sea conditions
• Safety considerations
• Road closures or traffic
• Closure of attractions
• Operational requirements
Where modifications are necessary, EOS TOURS will endeavour to provide alternatives of equivalent value. Minor modifications do not entitle the Customer to a refund.
Tour durations are approximate and may vary due to traffic, weather, group size, or other factors. Stated durations include pick-up and drop-off time.
Photos on tour pages are for illustration purposes. Actual experiences may differ due to weather, seasons, lighting, or other variable conditions.
Descriptions represent typical tour experiences. Variations within the described scope are normal and do not constitute grounds for complaint.
EOS TOURS operates pick-up from DESIGNATED PICK-UP POINTS located throughout the service areas. These are typically public bus stops on main roads, selected for safe vehicle access and efficient routing.
| HOTEL PICK-UP — WHAT IT MEANS |
| In the tour industry, “Hotel pick-up” or listing a hotel |
| as a pick-up option means: |
| Collection from a DESIGNATED PICK-UP POINT in the VICINITY |
| of the listed hotel. |
| It does NOT mean: |
| ✗ Collection from the hotel lobby |
| ✗ Collection from the hotel entrance |
| ✗ Collection from inside hotel premises |
| ✗ Driver entering the hotel to find you |
| ✗ Phone call to your room |
| This is STANDARD INDUSTRY PRACTICE worldwide. |
After booking, the Customer must provide their accommodation address. EOS TOURS will assign the nearest designated pick-up point based on route optimization.
Pick-up points are identified by code (e.g., PA01, PA02), address, and GPS coordinates. Full list available at: eos-tour.com/pickup-locations
Walking distance from accommodation to pick-up point may be up to 500 meters (approximately 5-7 minutes walk).
| When Information Received | Service Level |
| 24+ hours before tour | Full personal pick-up assignment |
| 12-24 hours before tour | Personal pick-up if possible; may require Central Point |
| Less than 12 hours before tour | Central Meeting Point only |
| No valid information provided | No pick-up guarantee |
Central Meeting Point: Bus Station PA35, Coral Bay Avenue, Peyia (free parking available).
The Customer must:
• Provide accurate accommodation address promptly after booking
• Verify pick-up details by 18:00 the day before the tour
• Arrive at the designated pick-up point at least 10 minutes before the assigned time
• Be visible and ready to board when the vehicle arrives
• Have valid ID and Voucher ready for verification
Drivers will wait a maximum of 5 minutes at each pick-up point. If the Customer cannot be located after reasonable attempts (visual scan, phone call if number provided), the vehicle will depart to maintain the schedule for other passengers.
Customers who miss pick-up due to their own failure to be at the designated point are considered no-shows. No refund is provided.
EOS TOURS maintains GPS tracking and may take timestamped photos at pick-up points. This documentation serves as evidence in case of disputes regarding pick-up service.
Customers must ensure they are physically and medically fit to participate in their chosen tour. Tour descriptions indicate activity levels and physical requirements.
Customers must disclose any medical conditions, disabilities, or special needs that may affect participation or require accommodation.
Failure to disclose relevant health information may result in exclusion from the tour without refund and releases EOS TOURS from liability for any resulting injury or incident.
Customers must:
• Behave in a courteous and respectful manner toward staff and other participants
• Follow all safety instructions from guides, drivers, and captains
• Comply with local laws and regulations
• Not engage in illegal, dangerous, or disruptive behaviour
• Not be under the influence of alcohol or drugs to an extent that affects behaviour or safety
EOS TOURS reserves the right to remove any Customer from a tour without refund if their behaviour:
• Endangers themselves or others
• Disrupts the tour for other participants
• Violates these Terms or staff instructions
• Is illegal or could expose EOS TOURS to liability
In such cases, the Customer is responsible for their own onward transportation and any associated costs.
| CUSTOMER RESPONSIBILITY — PERSONAL BELONGINGS |
| EOS TOURS does NOT provide luggage transport services. |
| Any personal items brought on tour remain the CUSTOMER’S |
| SOLE RESPONSIBILITY at all times. |
| EOS TOURS accepts NO LIABILITY for: |
| • Loss, theft, or damage to any personal belongings |
| • Items left on buses, boats, or at tour stops |
| • Cash, jewelry, electronics, travel documents |
| Keep valuables on your person at all times. |
Customers are responsible for ensuring they have valid identification and any required travel documents. EOS TOURS is not liable for any issues arising from invalid or missing documentation.
EOS TOURS offers two categories of shared tours:
| Category | Description |
| GUARANTEED DEPARTURE | Tours marked “Guaranteed” will operate regardless of the number of participants booked. |
| MINIMUM REQUIRED | Tours not marked “Guaranteed” require a minimum number of participants as stated on the tour product page. If minimum is not reached, the tour may be cancelled. |
If the minimum number of participants is not reached for a non-guaranteed tour, EOS TOURS may cancel the tour.
Notification will be provided at least 48 hours before departure for day tours, as required by Article 12(3)(a) of EU Directive 2015/2302 and Cyprus Law 186(I)/2017.
If EOS TOURS cancels due to minimum not reached, the Customer is entitled to:
a) FULL REFUND — 100% of amount paid, processed within 14 days
b) RESCHEDULE — Same tour on alternative date, subject to availability
c) ALTERNATIVE TOUR — Different tour of equal or lesser value
d) UPGRADE TO PRIVATE — Convert booking to private tour by paying the price difference
Per Article 12(3) of EU Directive 2015/2302, cancellation due to minimum not reached entitles the Customer to full refund only. No additional compensation is payable for consequential losses.
Private tours have NO minimum participant requirement and guarantee departure on the confirmed date. Private tour pricing is per vehicle/group as stated on the product page.
Each tour has a cancellation policy stated on its product page. EOS TOURS applies the following policy categories:
| Policy Type | Description |
| FLEXIBLE | Free cancellation up to 24 hours before tour start |
| MODERATE | Free cancellation up to 48 hours before tour start |
| FIRM | Partial refund on sliding scale (see below) |
| NON-REFUNDABLE | No refund for customer cancellation |
The applicable policy is displayed on the tour product page before booking and in the Booking Confirmation. By completing a booking, the Customer accepts the stated cancellation policy.
| Cancellation Time | Refund |
| More than 24 hours before tour | 100% refund |
| Less than 24 hours before tour | No refund |
| No-show | No refund |
| Cancellation Time | Refund |
| More than 48 hours before tour | 100% refund |
| 48 to 24 hours before tour | 50% refund |
| Less than 24 hours before tour | No refund |
| No-show | No refund |
| Cancellation Time | Refund |
| More than 7 days before tour | 100% refund |
| 7 to 4 days before tour | 75% refund |
| 4 to 2 days (48h) before tour | 50% refund |
| 48 to 24 hours before tour | 25% refund |
| Less than 24 hours before tour | No refund |
| No-show | No refund |
Tours marked “Non-Refundable” or “All Sales Final” cannot be cancelled for a refund except in cases of Force Majeure (Section 11) or cancellation by EOS TOURS.
Non-refundable bookings may be eligible for date change or name change at the Company’s discretion. Contact [email protected] to discuss options.
For Direct Bookings: Submit cancellation request to [email protected] or call +357 99 247 900. Include booking reference, tour date, and reason for cancellation.
For OTA Bookings: Cancel through the OTA platform where the booking was made. EOS TOURS cannot process cancellations for OTA bookings directly.
Cancellation is effective from the time the request is received and confirmed.
| Booking Type | Refund Method |
| Direct booking | Original payment method, within 14 days |
| OTA booking | Processed by OTA platform per their procedures |
A Customer is considered a “no-show” if they fail to arrive at the designated pick-up point, arrive after the vehicle has departed, or cannot be located at the pick-up point.
No-show results in no refund and no credit toward future bookings.
| IMPORTANT NOTICE |
| Cancellation policies may vary by booking channel. |
| The policy displayed at the time of booking on the specific |
| platform (eos-tour.com, Viator, GetYourGuide, or other) |
| is the policy that applies to that booking. |
| Always verify the policy before completing your booking. |
EU Directive 2015/2302, Article 3(12) defines “unavoidable and extraordinary circumstances” as:
| “A situation beyond the control of the party who invokes |
| such a situation and the consequences of which could not |
| have been avoided even if all reasonable measures had been |
| taken.” |
The following events are recognised as force majeure when they directly prevent or significantly affect tour operation:
Weather and Natural Events:
• Sea storms, high waves, unsafe maritime conditions
• Heavy rainfall causing road washouts or landslides
• Flooding affecting tour routes or destinations
• Extreme weather warnings from authorities
• Wildfires affecting tour areas or access routes
• Natural disasters (earthquakes, etc.)
Infrastructure and Access:
• Official road closures
• Bridge or tunnel closures
• Closure of visitor sites (archaeological sites, monasteries, wineries, etc.)
Civil and Political:
• Strikes affecting transportation or sites
• Public demonstrations blocking routes
• Civil unrest affecting safety
• Government restrictions or curfews
Other:
• Public health emergencies
• Any other circumstances meeting the legal definition above
If EOS TOURS cancels a tour due to force majeure, the Customer is entitled to:
a) FULL REFUND — 100% of amount paid, within 14 days; OR
b) RESCHEDULE — Same tour on alternative date; OR
c) ALTERNATIVE TOUR — Different tour of equal or lesser value
Per Article 14(3)(c) of EU Directive 2015/2302, no additional compensation is payable for cancellations due to unavoidable and extraordinary circumstances.
EOS TOURS recognises the following customer-side force majeure events, with appropriate documentation:
Medical Emergency:
Required proof: Medical certificate from licensed physician in Cyprus, dated before tour, stating inability to participate.
Flight Disruption:
Cancellation or significant delay of flight TO Cyprus making tour participation impossible. Required proof: Official airline notification.
Emergency in Home Country:
Death or serious illness of immediate family member requiring immediate return. Required proof: Documentation of emergency.
To claim force majeure: Notify immediately at [email protected] or +357 99 247 900, provide documentation within 48 hours.
The party claiming force majeure must prove:
• The event occurred
• It was beyond their control
• It directly prevented participation
• Reasonable mitigation steps were taken
False or fraudulent force majeure claims may result in: claim denial, permanent booking ban, reporting to relevant authorities, and legal action for recovery of costs.
Maritime excursions are subject to international maritime conventions and Cyprus maritime law. The SOLAS Convention (Safety of Life at Sea) and ISM Code govern safety at sea.
Note: EU Regulation 1177/2010 on Maritime Passenger Rights does NOT apply to excursion and sightseeing tours (Article 2(1)(c) explicitly excludes such tours).
| CAPTAIN’S ABSOLUTE AUTHORITY |
| Under international maritime law (SOLAS Convention, ISM Code), |
| the vessel Captain has ABSOLUTE AUTHORITY over all safety |
| decisions at sea. |
| The Captain may: |
| • Refuse to depart if conditions are unsafe |
| • Modify the route during the voyage |
| • Shorten the voyage and return early |
| • Skip planned stops |
| • Take any action necessary for passenger safety |
| These decisions CANNOT be overridden by commercial |
| considerations and do NOT constitute breach of contract. |
Three scenarios may occur:
Scenario 1: Cancellation BEFORE departure from port
If weather/safety concerns prevent departure, Customer is entitled to: full refund OR reschedule OR alternative tour.
Scenario 2: Modification AFTER departure from port
If the Captain decides to shorten the voyage, skip stops, or return early due to conditions at sea, the tour is legally considered COMMENCED. This is a SAFETY DECISION under maritime law. No automatic refund is due, though goodwill gestures may be offered at Company’s discretion.
Scenario 3: Proactive cancellation by Company
EOS TOURS monitors weather forecasts and may proactively cancel tours before passenger collection if forecasts indicate significant probability of unsafe conditions. Full refund or reschedule offered.
EOS TOURS uses official weather data and forecasts from:
• Cyprus Meteorological Service
• Marine weather bulletins
• Real-time conditions reported by vessel operators
The decision to operate, modify, or cancel is made based on professional assessment of all available information.
EOS TOURS cannot guarantee specific sea conditions, visibility, or weather. Tours operate within a range of conditions deemed safe by the Captain.
Conditions affecting comfort (choppy water, wind, reduced visibility) but not safety do not constitute grounds for refund.
EOS TOURS reserves the right to modify tour arrangements when necessary due to circumstances beyond reasonable control or for operational, safety, or quality reasons.
Minor Modifications (no refund):
• Change of pick-up point within reasonable distance
• Adjustment of pick-up time by up to 30 minutes
• Change of vehicle or vessel (same category)
• Reordering of itinerary stops
• Substitution of equivalent attractions
Significant Modifications:
• Cancellation of major tour element
• Change of tour date
• Change affecting the essential character of the tour
For significant modifications, Customer will be offered alternatives or refund as appropriate.
EOS TOURS will notify Customers of modifications as soon as reasonably practicable via the contact details provided at booking.
Customers are responsible for ensuring contact details are accurate and for checking communications before the tour.
If a planned stop or route is unavailable (e.g., site closure, road closure), EOS TOURS will endeavour to provide an alternative of equivalent interest and value.
The provision of an alternative that preserves the essential character of the tour does not entitle the Customer to a refund.
EOS TOURS is committed to providing high-quality travel experiences. If something goes wrong, we want to know about it and will work to resolve issues fairly. We treat all complaints seriously and investigate them on their merits.
A complaint is a formal expression of dissatisfaction regarding:
• Services not delivered as described in the product offer
• Significant deviation from confirmed itinerary
• Safety concerns during the tour
• Unprofessional conduct by staff
• Operational failures caused by EOS TOURS
The following are NOT valid grounds for complaint:
• Services delivered as described but not matching unwritten expectations
• Weather conditions affecting enjoyment
• Matters clearly stated in the tour description
• Conduct of other passengers
• Third-party services not arranged by EOS TOURS
• Circumstances beyond EOS TOURS’ control
For Direct Bookings: Email [email protected] with subject “COMPLAINT — [Booking Reference]”. Include: full name, booking reference, tour name and date, detailed description of issue, supporting evidence, desired resolution.
For OTA Bookings: Submit complaints through the OTA platform where the booking was made.
| Stage | Timeline |
| Acknowledgment | Within 48 hours |
| Initial Response | Within 7 days |
| Final Decision | Within 14 days |
| Complex Cases | Up to 30 days (with notification) |
| COMPLAINT AND REVIEW POLICY |
| EOS TOURS separates complaint resolution from online reviews. |
| • Complaints are assessed on their MERITS, not on the |
| presence or threat of negative reviews. |
| • We will NOT offer compensation in exchange for removing |
| or not posting a negative review. |
| • We will NOT deny valid compensation due to a negative |
| review being posted. |
| • Complaints containing threats regarding reviews will be |
| documented and may affect assessment of good faith. |
| We encourage honest reviews regardless of complaint outcomes. |
If you are not satisfied with our response:
Step 1 — Internal Escalation:
Request escalation to senior management by emailing [email protected] with subject “ESCALATION — [Booking Reference]”.
Step 2 — External Escalation:
Consumer Protection Service (Υπηρεσία Προστασίας Καταναλωτή)
Ministry of Energy, Commerce and Industry
6 Andrea Araouzos Street, 1421 Nicosia, Cyprus
Tel: +357 22 867 100 | Email: [email protected]
Online Dispute Resolution (EU):
For online bookings: https://ec.europa.eu/consumers/odr
EOS TOURS email for ODR: [email protected]
EOS TOURS maintains Public Liability Insurance with Atlantic Insurance Co. Public Ltd (Policy No: PL1252). Proof of valid insurance is available upon request.
Vehicles and vessels are separately insured by their respective operators as required by law.
EOS TOURS accepts liability for:
a) Death or personal injury caused by our negligence or the negligence of our employees, agents, or contracted service providers
b) Damage to Customer’s property caused by our negligence
c) Failure to perform contracted services due to our fault (subject to limitations below)
Pursuant to applicable law, the following liability CANNOT be limited or excluded:
• Death or personal injury caused by negligence
• Damage caused intentionally
• Damage caused by gross negligence
• Fraud or fraudulent misrepresentation
For damages OTHER than those listed above, EOS TOURS’ total liability is limited to:
| MAXIMUM LIABILITY |
| Three times (3×) the tour price paid by the Customer |
| Subject to an absolute maximum of €500 per booking |
EOS TOURS is NOT liable for:
• Loss of enjoyment or disappointment
• Missed connections or onward travel arrangements
• Additional accommodation or transport costs
• Lost business or employment opportunities
• Any indirect, special, or consequential loss
except where such loss results directly from our intentional act or gross negligence.
As stated in Section 8.4, EOS TOURS accepts NO LIABILITY for loss, theft, or damage to any personal belongings brought on tour. All items remain the Customer’s sole responsibility.
EOS TOURS contracts with independent third-party providers (bus operators, vessel operators, restaurants, attractions). While we exercise reasonable care in selecting reputable providers, international conventions may apply and limit liability for certain services.
| STRONGLY RECOMMENDED |
| EOS TOURS strongly recommends that all Customers obtain |
| personal travel insurance before travelling. |
| Recommended coverage: |
| • Medical expenses and emergency evacuation |
| • Personal belongings and valuables |
| • Trip cancellation and interruption |
| • Personal liability |
| Travel insurance is NOT included in tour prices. |
| Given the liability limitations stated in these Terms, |
| personal travel insurance is particularly important. |
These Terms and Conditions and any contract between EOS TOURS and the Customer shall be governed by and construed in accordance with the laws of the Republic of Cyprus.
Without limitation, the following legislation applies:
Cyprus Law:
• Tourism and Travel Offices and Guides Laws 1995-2022
• The Organised Travel and Associated Travel Arrangements Law of 2017 (Law 186(I)/2017)
• Consumer Protection Law (Law 112(I)/2021)
• Contract Law, Cap. 149
EU Legislation:
• Directive (EU) 2015/2302 on Package Travel
• Regulation (EU) 2016/679 (GDPR)
• Directive 2011/83/EU on Consumer Rights
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus (District Court of Paphos or such other court as has jurisdiction).
If the Customer is a consumer habitually resident in an EU Member State, they may bring proceedings in the courts of that Member State pursuant to Regulation (EU) No 1215/2012 and shall benefit from any mandatory consumer protection provisions of their country of residence.
Consumer Protection Service (Cyprus):
Ministry of Energy, Commerce and Industry 6 Andrea Araouzos Street, 1421 Nicosia
Tel: +357 22 867 100 | www.consumer.gov.cy
Online Dispute Resolution (EU):
https://ec.europa.eu/consumers/odr
Deputy Ministry of Tourism (Cyprus):
19 Limassol Avenue, 2112 Nicosia
Tel: +357 22 691 100 | www.tourism.gov.cy
| Claim Type | Limitation Period |
| Package travel claims | 2 years from end of package |
| General contract claims | 6 years |
| Personal injury claims | 3 years from date of knowledge |
These Terms and Conditions are drafted in English. In the event of any translation, the English version shall prevail in case of discrepancy.
If any provision of these Terms is found invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid. The validity of all other provisions shall not be affected.
These Terms, together with the tour product description, booking confirmation, and Privacy Policy (available at eos-tour.com/privacy), constitute the entire agreement between EOS TOURS and the Customer.
EOS TOURS reserves the right to amend these Terms at any time. The Terms in effect at the time of booking apply to that booking. Amendments do not apply retroactively unless required by law. Current Terms are always available at: eos-tour.com/terms
| EOS TOURS |
| Legal Entity: SPS EOS TOURS LTD |
| Trade Name: EOS TOUR |
| Company Registration: HE317514 |
| VAT Number: CY10317514I |
| Tourism License: Valid license held with |
| Deputy Ministry of Tourism |
| Address: |
| 15 Tombs of the Kings Avenue |
| Christofi Complex, Shop 5 |
| 8045 Paphos, Cyprus |
| Email: [email protected] |
| Phone: +357 99 247 900 |
| Website: www.eos-tour.com |
| For complaints: [email protected] |
| Subject: COMPLAINT — [Booking Reference] |
— End of Terms and Conditions —
Last updated: [22.01.2026]
Version 1.1
